troubleshooting

Access is denied when attempting to view or restore Volume Shadow Copy contents

by File in: Windows

I setup our help desk users to be able to restore documents using Microsoft’s Volume Shadow Copy client on remote servers yesterday.  Everything worked just fine for me as an administrator, and for users who owned the files, but it didn’t work for the help desk folks.  I found out they didn’t have NTFS rights to […]

Fix: Groupwise webaccess hanging with “Request aborted while waiting on locked conversation” in webaccess log file

by File in: Groupwise

Users of our external Groupwise 6.5.6 webaccess gateway have been experiencing problems with their sessions hanging when trying to open items. Users access our internal webaccess gateways, which are the same version and configuration as the external gateway, have not been experiencing this problem. All Groupwise servers were running on NetWare 6.5.5. and were patched […]

Troubleshooting Exchange Error 4.4.7 Delivery Delay and Failures

by File in: exchange

  One of our partners keeps receiving the following messages when trying to email certain domains: This is an automatically generated Delivery Status Notification. THIS IS A WARNING MESSAGE ONLY. YOU DO NOT NEED TO RESEND YOUR MESSAGE. Delivery to the following recipients has been delayed. user@domain.com Where user@domain.com is the address he’s trying to […]

Making Groupwise 7 and Blackberry Enterprise Server Communicate

by File in: Blackberry, Groupwise

I have a client who wanted to integrate Blackberry Enterprise Server (BES) version 4.1.3 with his Groupwise 7.0.1 system. He already had a Windows 2003 SP2 server ready for me to install BES onto, so I figured it would be a quick job. I was wrong. The first hurdle appeared when I started to run […]

SonicWall ViewPoint Administration web site won’t load

by File in: troubleshooting

About a month ago, my Sonicwall Viewpoint 4.1 administration web site stopped loading. The www service was running just fine on my Windows XP SP2 host, but when I double clicked on the administration web site shortcut, http://localhost/sgms/login, the site never came up. I tried replacing the localhost with the machine’s actual IP address and […]

Troubleshooting when Groupwise GWIA won’t send out mail

by File in: Groupwise, troubleshooting

The other day my Netware 6.5.7 / Groupwise 7.0.2 server decided to stop sending out email for no apparent reason. Some of the things I tried during the troubleshooting process were: 1) Checked the GWIA log files, which didn’t show any errors occurring even with verbose logging enabled. As a matter of fact, the logs […]

Identifying and Clearing Groupwise GWIA Queues of Corrupt Messages

by File in: Groupwise, troubleshooting

When the Groupwise GWIA gateway has problems sending or receiving mail, it’s often the result of a corrupt message clogging up a queue. The easiest way to troubleshoot the problem and restore mail flow is often to down the GWIA and rename the queue folders. To accomplish this on a Netware server you can stop […]

Exchange 2003 Event 2000: “Verify that the Microsoft Exchange MTA service has started. Consecutive ma-open calls are failing with error 3051”

by File in: exchange, SBS

One of the smaller networks I manage consists of a handful of users who connect to a SBS 2003 server. Their server keeps reporting the following in the Windows Application Log: Event: 2000 Source: MSExchangeIS Mailbox “Verify that the Microsoft Exchange MTA service has started. Consecutive ma-open calls are failing with error 3051” This error […]

Resources for Troubleshooting Windows Event 2019: The server was unable to allocate from the system nonpaged pool because the pool was empty

by File in: troubleshooting, Windows

One of my client’s servers needs to be rebooted three times a day because of server hangs. A look in Event Viewer finds the following error corresponding to the time the server stops responding: Event: 2019, Source: SRV “The server was unable to allocate from the system nonpaged pool because the pool was empty” They […]

Internet Explorer: “Click to Activate and use this Control” results in blank browser window

by File in: browser add-ons, troubleshooting, Windows

Certain computers were getting the “Click to Activate and use this Control” prompt when attempting to view reports generated by an .asp script on one of our software provider’s web server. Even after clicking the new window, the window was blank, as in a totally white browser window. Hitting the space bar or enter key […]