Howto: Export Groupwise Classes of Service and SMTP Relay Rules

by File in: Groupwise, howto

Okay, maybe the title of this post is a bit misleading. I’m in the process of upgrading my organization’s Groupwise from 6.5.5 to 7.0.3.  I wanted to create a new GWIA object during the upgrade so I could fall back to the previous version if something went awry. I has one daunting problem that stood […]

Free Dell Server and Storage Stencils, including EMC

by File in: Visio

I’m working on a Visio drawing of our proposed Groupwise upgrade environment, and needed some better stencils to represents servers and SAN storage than the ones that come with Visio 2003. I found some very nice stencils at for Dell servers and storage and EMC storage, including Dell branded EMC storage and EqualLogic. I […]

Fix: Groupwise webaccess hanging with “Request aborted while waiting on locked conversation” in webaccess log file

by File in: Groupwise

Users of our external Groupwise 6.5.6 webaccess gateway have been experiencing problems with their sessions hanging when trying to open items. Users access our internal webaccess gateways, which are the same version and configuration as the external gateway, have not been experiencing this problem. All Groupwise servers were running on NetWare 6.5.5. and were patched […]

Fix: Groupwise 6.5 won’t install on SLES 10 SP2

by File in: Groupwise

I was trying to perform a new Groupwise installation on SLES 10 SP2 servers on Friday, but when I ran the install script, nothing seemed to happen.  I’d run the install script, but nothing ever appeared on the console that gave me any indication that the installer was actually running. I took a look at the […]

Groupwise Webaccess Loads, but Users Cannot See Webaccess Login Screen

by File in: Groupwise

Saturday I received a frantic call from the network administrator of a client.  Their Groupwise 7.0.2 system that runs on a Netware 6.5.7 server had suddenly become inaccessible from both the Internet and local network for Webaccess clients.  Users who used the full Groupwise client reported no issues. The local admin had performed some troubleshooting prior […]

Troubleshooting the “Unable to Complete Request” Error When Synching a Blackberry with Groupwise via Blackberry Desktop Manager

by File in: Blackberry, Groupwise

A client has periodically received the “Unable to Complete Request” message when synching her Blackberry 7100i with Groupwise via Blackberry Desktop Manager. We previously fixed this error by following the instructions found in Blackberry KB11703, but that only fixes the problem for a few months, and requires Intellisync to be reconfigured. This includes re-entering the Groupwise password, […]

After upgrading from GWAVA 3.x to 4.x, cannot send or receive Internet email

by File in: troubleshooting

Last Wednesday I upgraded a GWAVA 3.72 installation on a Netware 6.5 SP7 Groupwise 7.0.2 server to GWAVA version 4.0. The upgrade seemed to go just fine, but users were unable to send or receive Internet email, even after rebooting the server. The GWAVA installation guide said to ensure the /smtphome switch in the sys:\system\gwia.cfg […]

The correct order to stop and start BES services

by File in: Blackberry

KB 13718 explains the correct order to stop and start Blackberry Enterprise Server (BES) services for Microsoft Exchange: 1. BlackBerry Router. 2. BlackBerry Dispatcher. 3. BlackBerry Controller. 4. All remaining BlackBerry services. The BlackBerry Enterprise Server for Microsoft Exchange Disaster Recovery Guide explains the correct order is: 1. BlackBerry Controller 2. BlackBerry Router 3. BlackBerry […]

Making Groupwise 7 and Blackberry Enterprise Server Communicate

by File in: Blackberry, Groupwise

I have a client who wanted to integrate Blackberry Enterprise Server (BES) version 4.1.3 with his Groupwise 7.0.1 system. He already had a Windows 2003 SP2 server ready for me to install BES onto, so I figured it would be a quick job. I was wrong. The first hurdle appeared when I started to run […]

Troubleshooting when Groupwise GWIA won’t send out mail

by File in: Groupwise, troubleshooting

The other day my Netware 6.5.7 / Groupwise 7.0.2 server decided to stop sending out email for no apparent reason. Some of the things I tried during the troubleshooting process were: 1) Checked the GWIA log files, which didn’t show any errors occurring even with verbose logging enabled. As a matter of fact, the logs […]