Troubleshooting the “Unable to Complete Request” Error When Synching a Blackberry with Groupwise via Blackberry Desktop Manager

by File in: Blackberry, Groupwise

A client has periodically received the “Unable to Complete Request” message when synching her Blackberry 7100i with Groupwise via Blackberry Desktop Manager. We previously fixed this error by following the instructions found in Blackberry KB11703, but that only fixes the problem for a few months, and requires Intellisync to be reconfigured. This includes re-entering the Groupwise password, […]

The correct order to stop and start BES services

by File in: Blackberry

KB 13718 explains the correct order to stop and start Blackberry Enterprise Server (BES) services for Microsoft Exchange: 1. BlackBerry Router. 2. BlackBerry Dispatcher. 3. BlackBerry Controller. 4. All remaining BlackBerry services. The BlackBerry Enterprise Server for Microsoft Exchange Disaster Recovery Guide explains the correct order is: 1. BlackBerry Controller 2. BlackBerry Router 3. BlackBerry […]

Making Groupwise 7 and Blackberry Enterprise Server Communicate

by File in: Blackberry, Groupwise

I have a client who wanted to integrate Blackberry Enterprise Server (BES) version 4.1.3 with his Groupwise 7.0.1 system. He already had a Windows 2003 SP2 server ready for me to install BES onto, so I figured it would be a quick job. I was wrong. The first hurdle appeared when I started to run […]

Howto: Resend an Activation Password for a Blackberry Device from Blackberry Enterprise Server

by File in: Blackberry, howto

Yesterday I installed Blackberry Enterprise Server (BES) on a Windows 2003 SP2 server that would synchronize with Groupwise 7.0.1. Installing BES was fairly straightforward, but getting the Groupwise client to synchronize the users and address books was another story. Once we had the entire system functioning properly, it was time to synchronize the first Blackberry […]