Blackberry Enterprise Server

SQL query to find BES UserID

by File in: Blackberry

Had a support call today about a user not receiving email on his Blackberry device.  After a phone call to Research in Motion, we determined the user was out of the coverage area.  Very frustrating.  All the information was in the Blackberry Enterprise Server’s MAGT log, I just didn’t know how to find it.  Here’s […]

Fix: Blackberry Media Manager exits with R6025 pure virtual function call error

by File in: Blackberry

My Blackberry Media Manager kept exiting on me when trying to access the Media stored on my Blackberry Storm.  The specific error was: Microsoft Visual C++ Runtime Library X Runtime Error! Program: C:\program Files\Roxio\Media Manager 9\Mediamanager9.exe R6025 – pure virtual function call The problem ended up being that the RoxMediaDB9 service was disabled. I changed the […]

SQL Query to determine Blackberry MDS Services administration password

by File in: Blackberry

I was troubleshooting a Blackberry Manager problem today that required the BES MDS credentials.  The admin thought he knew what the credentials were, but wasn’t sure.  So I wrote the following SQL query and ran it against the Blackberry Enterprise Server’s BesMgmt database to get the user name and password:   Use BesMgmt select WSAdminUserName, WSAdminPassword from […]

Fix: Cannot find Groupwise users to add to the Blackberry Enterprise Server

by File in: Blackberry

A user was recently having issues with his Groupwise email on his Blackberry, so our BES admin planned on removing him from BES, then re-adding him.  Removing the user was no problem, but the admin was quite suprised to find out he could not re-add the user.  When searching for the user to add, the […]

After upgrading to BES 4.1.3 or higher for Groupwise, excessive GWXMLData::ContactSyncRecordToXML warnings appear in the Windows Application log

by File in: Blackberry

Blackberry KB15941 exlains that starting with BES 4.1, additional warnings are logged to the Blackberry Messaging and Windows Application log.  These warnings are informational in nature, and do not indicate a problem. If you’d like to reduce or eliminate these messages, KB04342 says to edit the EventLogLevel DWORD value  of the appropriate BES service located […]

Viewing Pending Messages by user in Blackberry Manager

by File in: Blackberry

After our recent upgrade of our Blackberry Enterprise Server from version 4.0.7 to 4.1.14, I  noticed the total pending message counts shown in the BES MAGT log file never droppped below 275.  I was concerned about this, thinking that the server was busy and could never get all messages processed, even during times of light […]

The correct order to stop and start BES services

by File in: Blackberry

KB 13718 explains the correct order to stop and start Blackberry Enterprise Server (BES) services for Microsoft Exchange: 1. BlackBerry Router. 2. BlackBerry Dispatcher. 3. BlackBerry Controller. 4. All remaining BlackBerry services. The BlackBerry Enterprise Server for Microsoft Exchange Disaster Recovery Guide explains the correct order is: 1. BlackBerry Controller 2. BlackBerry Router 3. BlackBerry […]

Making Groupwise 7 and Blackberry Enterprise Server Communicate

by File in: Blackberry, Groupwise

I have a client who wanted to integrate Blackberry Enterprise Server (BES) version 4.1.3 with his Groupwise 7.0.1 system. He already had a Windows 2003 SP2 server ready for me to install BES onto, so I figured it would be a quick job. I was wrong. The first hurdle appeared when I started to run […]

Howto: Resend an Activation Password for a Blackberry Device from Blackberry Enterprise Server

by File in: Blackberry, howto

Yesterday I installed Blackberry Enterprise Server (BES) on a Windows 2003 SP2 server that would synchronize with Groupwise 7.0.1. Installing BES was fairly straightforward, but getting the Groupwise client to synchronize the users and address books was another story. Once we had the entire system functioning properly, it was time to synchronize the first Blackberry […]