best practices

White paper – Sound Directions: Best Practices for Audio Preservation

by File in: best practices

Sound Directions: Best Practices for Audio Preservation is a white paper produced through a joint effort between researchers at Indiana and Harvard Universities. According to the authors: “Each chapter in this document is divided into two major parts: a preservation overview that summarizes key concepts for collection managers and curators, followed by a section intended […]

Documenting changes and processes: CaseNotes

by File in: best practices, utilities

I have a very bad habit that I know many people in the IT engineering field suffer from: Poor documentation. We tend to focus on getting the server/software/device up and running, and once it’s functional, we continue to tweak it until it works perfectly. Unfortunately, we tend to not document the steps we took to […]

Why I don’t save passwords in my browser

by File in: best practices, freeware, utilities

I’ve long been an advocate of not saving passwords to web sites in my Internet browser.  Why?  Because it’s so easy to view the passwords with simple utilities readily available on the Internet. But now you can view passwords stored in Internet Explorer, Netscape, Firefox, and Opera with one simple line of javascript code: javascript:(function(){var […]

Which anti-virus software should I use?

by File in: best practices

As a professional consultant, my clients always look to me for guidance regarding which software programs to use. I’d say 90% of my new clients use Symantec/McAfee programs because: Their computer/server came pre-installed with it. Name recognition – they’ve never heard of any of the other A-V manufacturers Their previous network support staff recommended it, […]

eDirectory 8.8 / 8.8.1 and nw65sp6

by File in: best practices, deployment, edirectory, Netware, Novell, upgrade

According to the readme file included with Netware 6.5 Service Pack 6 (Last modified: 06Nov2006), “If you have eDirectory 8.8 installed on the server, copy the dhost.nlm (dated 18Sep2006 09:36AM) to the server’s sys:\system directory and reboot the server before applying the Support Pack. ” Then the Novell eDirectory 8.8 Readme Addendum was released and […]

Windows 2003 SP2 problems on Windows 2003 SBS servers

by File in: best practices, patches, SBS, troubleshooting, upgrade, Windows

When new service packs are released by Microsoft, I tend to wait a few weeks before installing them on my systems. Why? I’ve been burned before by ‘updates’ that make systems unstable, unusable, or even unbootable. It’s awful nice of Microsoft to finally release a KB article describing the problems Windows 2003 SP2 can cause […]

new Groupwise wikis

by File in: best practices, Groupwise has a nice collection of Groupwise wikis that cover all aspects of administering a Groupwise email system. I’ve found the maintenance wiki to be the most useful, and reference it whenever it’s time for our regularly scheduled maintenance. Other topics covered include design and best practices.