One of our Backup Exec 11d jobs failed last night with the following error in the Backup Exec job log:
Final error: 0xe000846b – The resource could not be backed up because an error occurred while connecting to the Backup Exec for Windows Servers Remote Agent. Make sure that the correct version of the Remote Agent is installed and running on the target computer. Final error category: Resource Errors
This same error was seen in the Windows Application log as Backup Exec Event 34113.
A check of the server listed in the error log showed the Backup Exec Remote Agent service had been stopped and disabled last night. I checked with the administrator who did this, and she confirmed the server had been decomissioned and was no longer being backed up. Oddly enough, she said she removed the server from the Backup Exec job’s selection list.
I opened up the selections list for the job in question, and lo and behold, the offending server was still selected. I deselected the server, applied changes, re-opened the server selections – and the server was still selected.
Initial thought was something was wrong with Backup Exec, so I exited the program, restarted the BE services, went back into the application and went through the exercise of deselecting the decommissioned server and saving changes… but the server was once again selected.
The solution ended up being based on Symantec Document ID 277355. Rather than unchecking the box next to the server’s name on the “View by Resource” tab, I deleted all of the decommissioned server’s resources on the “View Selection Details” tab. After saving changes and exiting the application, I saw that the server was no longer showing as selected when viewing the job selections list.
My instuctions are for Backup Exec 11d. Symantec Document ID 277355 is written for BE 10.0 and 10d. In version 10 instead of selecting the “View Selection Details” tab, change the view format from Graphical to Text. Same thing, different terminology and GUI layout.