Enabling Backup Exec remote agent debug logging on Novell Netware

We’ve been experiencing issues with some of our Backup Exec 9 remote agents losing their connections to media server during backup.  The Backup Exec server job logs report the following generic error:

Final error: 0xa000fe30 – A communications failure has occurred.

To help troubleshoot this problem, I decided to enable debugging on the Backup Exec remote agent. To do this, on the Netware server that is running the Backup Exec remote agent:

1.  Make a backup copy of the sys:\system\bestart.ncf file

 2.  Edit the sys:\system\bestart.ncf file
 
3.  The default bestart.ncf should look something like:
 
SEARCH ADD SYS:\BKUPEXEC\NLMS
LOAD BKUPEXEC.NLM -tr
 
4.  Add -zl to line that loads BKUPEXEC.NLM, so it looks like
 
SEARCH ADD SYS:\BKUPEXEC\NLMS
LOAD BKUPEXEC.NLM -tr -zl
 
5. At the server console, stop the Backup Exec remote agent by typing
 
bestop.ncf
 
6.  At the server console, start the Backup Exec remote agent by typing
 
bestart.ncf
 
Remote agent log files will be written to SYS:\BKUPEXEC\LOG\NDMPD.LOG
 
Make sure to disable remote debugging once you are through troubleshooting, or you may fill up your SYS volume.  To do this:
 
1.  Restore the copy of your original bestart.ncf file to sys:\system.
 
2.  On the server console, type bestop.ncf to unload the remote agent.
 
3.  On the server console, type bestart.ncf to load the remote agent with the original settings.
 
 

Leave a Reply

Your email address will not be published. Required fields are marked *