Howto Fix: McAfee VirusScan 8.5i McAfee Common Framework returned error fffff95b

The reason you are likely receiving the McAfee Common Framework returned error fffff95b message is because the FrameworkManifest.xml file has become corrupt. To resolve this error, you need to copy the FrameworkManifest.xml from a working computer. If you do not have access to a working computer, you need to uninstall, reboot, and reinstall the McAfee VirusScan 8.5i software.

Additional symptoms of the fffff95b error:

• DAT files will not auto-update
• The McAfee Framework service will not stay running

How to copy the FrameworkManifest.xml file from a working computer

Perform the following from the problematic computer:

1. Click Start > Programs > McAfee > VirusScan Console.
2. Right-click Access Protection, then select Properties.
3. Select Common Standard Protection.
4. Select Prevent modification of McAfee files and settings and disable this option.
5. Click OK.
6. Rename the C:\Documents and Settings\All Users\Application Data\McAfee\Common Framework\FrameworkManifest.xml file to FrameworkManifest.xml.bad
7. Copy the C:\Documents and Settings\All Users\Application Data\McAfee\Common Framework\FrameworkManifest.xml file from a working computer into the same directory on the problematic computer.
8. Click Start > Programs > McAfee > VirusScan Console.
9. Right-click Access Protection, then select Properties.
10. Select Common Standard Protection.
11. Select Prevent modification of McAfee files and settings and enable this option.
12. Click OK.
13. Click Start > Run and type Services.msc
14. Right click the McAfee Framework Service and select Start
15. Click Start > Programs > McAfee > VirusScan Console.
16. Right click AutoUpdate and select Start.
17. Wait a few minutes for the update to occur.
18. Select Help > About VirusScan Enterprise and verify the DAT Created On Date has been updated.

For more information see McAfee KB54520

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Tagged as: ePo, fix, framework, McAfee, VirusScan