Howto: Resend an Activation Password for a Blackberry Device from Blackberry Enterprise Server

Yesterday I installed Blackberry Enterprise Server (BES) on a Windows 2003 SP2 server that would synchronize with Groupwise 7.0.1. Installing BES was fairly straightforward, but getting the Groupwise client to synchronize the users and address books was another story.

Once we had the entire system functioning properly, it was time to synchronize the first Blackberry with the server. From the Blackberry Manager we selected the option to Generate and Email Activation Password, but the user never received the activation message – neither in her email nor on her Blackberry. We finally tracked down the result of the failure, which was we were sending the activation email from an alias address, not from a user with an actual mailbox.

This morning we changed the address the activation message was sent from to a user with an actual mailbox. When we tried to resend the activation email to the Blackberry device we received the following error from Blackberry Manager:

A password was not generated. The user still has a non-expired activation password for which the number of attempts has not exceeded the maximum of 5.

I couldn’t find anywhere to cancel the pending activation request, and was not about to wait the 48 hours for the message to expire. Nor was I going to enter the incorrect password 5 times to nullify the activation request.

Finally, I found the following solution:

1) In Blackberry Manager, right click the user and select Set Activation Password

2) In the Password box, leave both fields blank

3) In the Password Expires in _ hours box, enter a 0 (zero) and click OK

This will expire the existing activation email and password and will allow you to resend the activation email to the Blackberry device.

To resend the Activation email from Blackberry Manager, right click the user and select Generate and Email Activation Password.

Comments [3]

  1. Help? “We finally tracked down the result of the failure, which was we were sending the activation email from an alias address, not from a user with an actual mailbox. This morning we changed the address the activation message was sent from to a user with an actual mailbox. ”

    I am have that type of failure also. How did you find out what account it was trying to use? How or where did you change that address? Please Please help!

  2. Dan-

    I don’t have access to a BES server anymore, but from what I recall, inside the Blackberry Enterprise Manager you define the user account the email will come from. Find that address, and then look in your email system to see if it is an alias for another account, or if a mailbox exists.

    -Julie

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